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1.

I'm Sorry to Hear That...: Real Life Responses to Patients' 101 Most Common Complaints about...

I'm Sorry to Hear That...: Real Life Responses to Patients' 101 Most Common Complaints about... by Baker, Susan Keane, Bank, L... ISBN: 9780974998657 List Price: $18.95

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2.

Managing Patient Expectations The Art of Finding and Keeping Loyal Patients

Managing Patient Expectations The Art of Finding and Keeping Loyal Patients by Baker, Susan Keane ISBN: 9780787941581 List Price: $55.00

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